I had to take a moment this morning and send this e-mail regarding your customer service. I have over the course of my lifetime deal with many company's. I have until having dealt with your's never had the pleasure of dealing with such a customer oriented, customer friendly company in my life. Like I explained at the Home Show in Fresno this weekend my wife and I travel through out the year in our travel trailer with our 2 Labs. We purchased 2 leashes and 2 no pull harnesses last year at the show. You evaluated our feedback and determined that maybe her harness was to small and replaced mind you after a year with no cost to me and to top it off replaced the leash with the one I wanted last year with a new one, again after a year. We get asked all the time about our equipment and I am always pleased to tell them where we got it and even more so the customer service that comes with it. There are so many companies that could learn from you, I know how important feedback is but you have taken it far beyond. Lucy seems to be responding to the larger harness more so that she did before. I wish you all the success in the world.
I ordered my Super Coupler on Friday afternoon and much to my surprise it arrived today. I want to thank you for your prompt attention and I want to let you know that the Super Coupler Leash is a godsend. I have four greyhounds and could never walk them together and walking two was a twisted mess. Thanks to your products, my walks will now be much easier on my arms and shoulder.
We bought the security sport leash with the no-pull training harness for our Border Collie named Travis at the Carlsbad Street Fair. We LOVE our rig! We got Travis from the pound a year ago. He would not walk on a leash, he’d just flop down on the ground, planting all fours. The gentleman we bought the rig from felt that this was the best set up for our dog, and it really has been! Travis now walks all over on the leash and we can take him EVERYWHERE with us! The handle is the BEST! It is very unique looking and we get lots of compliments. We are so grateful to have found your products and often recommend them to everyone who asks us about them.
Last month, at the Rose City Classic, one of your people waylaid
me, and made me try one of your leashes. I was impressed, so despite
not wanting to spend $40 for a leash (especially since I already
had 5 leashes for my one dog!) I decided to by one.
This leash is WONDERFUL! I've recently developed tendonitis in
my shoulder, so being dragged by my Staffordshire Bull Terrier was
becoming painful. I acquired him as an adult rescue dog, who was
obviously never trained not to pull. Now I can relax and enjoy our
walks, instead of constantly snapping the leash to try to get him
to walk nice! People (at the vet's office, Petco, etc.) notice the
distinct look of the leash, and ask me about it, and I am always
happy to tell them how great it is- I tell them, "it cost a
lot, but it was WORTH it!" sometimes, I let them hold Elmo
while I call him, so they can see how good it is. My only regret
is not buying it from the website, so I could get the free water
Hi, I'm truly impressed by your customer service policy. The new
leash arrived and I'm looking forward to using it.
I bought one with the addition for a second dog at the street fair
in Ventura last Dec. What a great idea! I have sent your website
address to several friends. Thanks for making our walk better for
all of us.
Hello there, I met you at the Lake Elsinore RV/Boat show. I was
the blonde girl that had two aggressive shar-peis. I just wanted
to say thank you so much for the wonderful leashes. I have successfully
been able to walk my female shar-pei for the first time since she
was a pup which means 4 1/2 years. I have spent hundreds of dollars
on leash products and thousands on training. Thought training helped
tremendously on other issues, walking her is still a habit that
could not be broken. If you member correctly, I told you that she
runs alongside of me when I roller blade and I use a harness specifically
for her so that she can pull without hurting herself. This is something
that I have trained her to do and we have been doing it ever since
she was small. So that being said, I rarely took her for walks since
roller blading is all I ever do. Now that I am pregnant, I really
can't stand her pulling on me when I do walk her. I guess it's my
fault for never really teaching her to walk. Anyhow, I took her
for a walk and for the first time, I walked her. Not to mention
I didn't have to wear gloves to protect my fingers from being pinched
to death. This is an absolutely wonderful product and I back it
up 100%. I am looking forward to buying another harness so that
I can walk both of my dogs together. Anyhow, I just wanted to say
thanks, you have made a huge difference in my life as well as my
dogs. Just to make you laugh, like I said before, I have tried everything
and was at my wits end with trying to walk my dog. When I took her
out for the first time, I was so shocked I began to laugh. A couple
of my neighbors were outside washing their cars and they saw me
walking my dog all by myself and were probably wondering what was
so funny. I was laughing so hard that I was buckled over crying.
Two things that made me laugh. Number one was the fact that I was
walking my dog and two because my dog did not know what to make
of this contraption that prevented her from pulling. Every time
she would pull, the bungee would recoil and she would stop and sit
like she was trained because she thought I was giving her a command
to sit. It was hilarious. guess you had to have been there. PS.
Let me know if you need any distributors or references. I'd love
to endorse this wonderful product
Thanks a Million
Moreno Valley, CA
Your dog leash turned the 'walk from hell' into the 'walk from
What nice people you are with whom to do business! When we ordered
a Sport Leash for our pug and it came with too heavy a quick snap
you were so quick to respond with a custom made one with a much
lighter weight snap. Now our Winston will not have his little neck
jerked when he runs out of leash. A great innovative product.
Dover, New Hampshire
I received my security sport leash in the mail yesterday. What
an awesome leash! I have an 75lb Airedale who is full of enthusiasm
and loves to drag me along. We put on his new leash and went for
a stroll. It works great. My arm does not get jerked out of the
socket and he pulls forward and kind of just springs back. Very
cool. Thanks so much for a great product and quick service.
I have a 7 mo old female German shepherd, Reyna, with an abundance of
energy. She is very strong.I was getting to the the point of dreading taking
her for walks, because of her walking me instead of me walking her! I tried
this leash from a local vendor (Fresh Pet Express). At first I thought it
was a bit pricey. The kind folks let me walk Reyna around the farmers
market. I was AMAZED at the control I had while walking her!!! Definitely
worth the cost! I just wanted to let you know how happy I am with the
I just used the Xtreme Leash to walk 2 dogs and I love it!! Wish I had this
years ago. Its so much simpler than using 2 leashes when walking,they are
constantly getting tangled up. I bought 2 for my Doggy Day Care and will
never use an ordinary leash again! Thanks so much for your product and I
hope you never go out of business!!
Owner of Doggy Day Care
I just wanted to let you know how much I love the dog leash. It works great
for the two dogs. They no longer get tangled and I don't have to plead with
the kids to go on a dog walk with me, as I can do it myself. The small and
large dog took to it immediately and walk very nicely together. thank you
so much, great product!
Have a good day.
Hi Larry -
Thank you for your phone call. Blondie just loves her new harness!
And so do I! It's easy on and off and easy to adjust to a perfect fit. She
also looks very fashion forward. LOL!
P.S. Feel free to use my feedback on your testimonials. :)
WOW!! I received my Super Coupler in the mail and couldn't wait to give it a try
on my 2 Great Danes. WOW, does this product ever make it a joy to walk big
dogs together. No tangling, and easy control. My Danes are both 9 months
old and rather rambunctious at a combined weight of 240 lbs. The leash had
no problems holding them back and at times I marveled at the fact that I
could hold the handle with just one finger. THANK YOU for making such a
We are really loving the harness and leash. The Comfort Harness has been the savior of being able to walk our Lil 2 lb Yorkshire Terrier named Roxi. The leash handle is so comfy. I actually put it on my wrist and can place my hands in pockets. Roxi walks along side me like a PRO now. She is only 3 1/2 months old. Xtreme Pet Products are GREAT!!!!
Macomb County, MI